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Freight
Prices do not include freight charges. All merchandise will be shipped
by the fastest and most economical method available, unless otherwise
requested or instructed.
Returned Checks
If a check is returned for any reason, a US $25.00 service charge will
be made, and all shipments will be permanently returned "Prepaid:
Certified Check". An additional 5% service charge per month will
be added to all checks returned.
Refused Shipments
Any shipments returned "REFUSED" for any reason will be cancel
and the customer will be permanently dropped as a distributor and no further
shipments will be made. Any refused shipments sent back to Sergios Collection
does not constitute the right to a refund or credit. It is company policy
to charge the customer all freight charges associated with the shipment
and a 25% restocking fee.
Back Orders
Please note that due to our large selection of products, it is sometimes
not possible for us to fulfill 100% of the order. The missing items are
either out of stock or in backorder/discontinued status. We will ship out
whatever we have in stock and will ONLY charge on the products that we have
shipped out. You will NOT be charged for the items that are out of stock
or backorder/discontinued and the shipping cost will be adjusted accordingly.
For the missing items, manufacturers may/may not restock the items until
a much later date. Therefore, in order to avoid long delays, the order is
considered as completed unless otherwise specified.
Return Policy
Return for exchange or refund will be allowed only within 14 calendar
days from the date of receipt. All authorized return merchandise must
be unused and in its original saleable packaging. No return or exchange
on merchandise that shows signs of having been used, scratched, or defaced
will be allowed. RETURN AUTHORIZATION NUMBER must be issued before any
returns can be made. We will not accept any returns without this number.
Please write this number clearly on the outside of the returning package
and tag the item(s) inside with your name and R.A. number. All returns
must be received by Sergios Collection. within 10 calendar days after
the R.A. number has been issued. The Return Authorization Number does
not imply a replacement or refund, but only that we will inspect the merchandise
based on your claim. Returns must be sent freight prepaid and insured
by you. Original shipping and handling charges are not refundable. A photocopy
of your invoice showing the invoice number must accompany your return
along with a written explanation and a contact phone number where we may
be able to reach you. It is the buyer's responsibility to verify the correctness
of style and size of the handbags before purchase. All approved refunds
will be paid by Company Check, Credit Card Credit, or Account Credit,
determined by Sergios Collection. A 25% restocking fee will be assessed
on all returns deemed to be non-defective. No cancellations, refunds,
or exchanges on special order items or custom order items will be allowed.
Warranties Sergios stands behind its products with a 1 year warranty that
guarantees a repair or replacement of any product returned due to manufacturing
defect.
No warranty whatsoever will be valid if the defect was caused by customers
abuse, negligence, and/or mishandling. Customer will be responsible for
shipping and handling fees.
Termination
Sergios Collection reserves the right to terminate any account that does
not meet the above and below conditions.
Prices, materials, design, specifications, and recommendations are subject
to change without prior notice. All merchandise information presented
in our web site was true and correct at the time of publication.
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